Frequently Asked Questions

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HOW DO I KNOW IF MY MOVERS ARE REGISTERED WITH THE GOVERNMENT?

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It is easy to check with the Department of Transportation and inquire if a company is legit or not.

SHOULD I TIP MY MOVERS AND IF SO, HOW MUCH?

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It is customary in the moving industry to tip your movers, however it is not necessary. Most people tip anywhere between $40-$100. Tips are generally split among the moving crew, but if you feel like tipping each crew member individually they do appreciate it.er option, it is a non-binding estimation, in this case price is estimated by the movers and could be significantly higher than the price of the same stuff movement but different estimation process. This is not the estimation method you want to use, but however a lot people like it and use it very often.

WHAT DOCUMENTS WILL I RECEIVE BEFORE AND AFTER MY MOVE?

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Once you speak with our customer service specialists and create your quote, you will receive your list of items, and your estimate. You will then sign and receive your order for service. Your order of service will have all the company policies listed on it. You will have the customer service phone numbers, insurance phone numbers (if you choose to purchase insurance), as well as your moving checklist. The day of the move you will receive your Pick Up Bill of Lading. When your items are delivered you will receive your Delivery Bill of Lading.

WHAT IS A BINDING ESTIMATE?

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It is very important in the moving industry to receive an estimate that is binding. A Binding estimate simply means that the price quoted in the estimate is the amount you pay, the only way the cost will increase or decrease is if on the day of the move you add items or take items off your “List of Items. Unlike a non-binding estimate, the moving company may charge you for this service.

WHO DO I CALL FOR COMPLIMENTS OR COMPLAINTS?

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In general, all moving companies, large or small, have a “Contact Us” section on their webpage. If you call the customer service specialist and you don’t feel they are satisfying your needs, always ask to speak with their supervisor.

If you are still not satisfied you can contact the following:
* Better Business Bureau
* Federal Motor Carrier Safety Administration
* Federal Trade Commission (FTC) Bureau of Consumer Protection
* The National Association of Attorneys General General

DO I REALLY HAVE TO GIVE THE CUSTOMER SERVICE SPECIALIST ALL THE HOUSEHOLD ITEMS?

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Yes, the only way to ensure an accurate estimate is to give our customer service specialists a list of all your items. Don’t worry if you forget something, you can always call them back to add to the list.

HOW DOES MY ESTIMATE WORK, AND HOW ARE THE COSTS CALCULATED?

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Once you contact our customer service specialists, they will go over all the items you need to move and create your customized “List of Items”. It is crucial to give your customer service specialist an accurate account of all your items. The more detailed your list, the more accurate your estimate.

WHEN SHOULD I START TO LOOK FOR A MOVING COMPANY AND GET ESTIMATES?

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If you are moving in the summer and early fall, you must start planning at least 2 months prior. The summer and early fall months are the busiest months in the moving industry, so it is imperative you start getting your estimates and make your decision as soon as possible. If moving in the winter and spring months, you need to start at least one month prior to your move.

WHAT DO I DO IF I DON’T FEEL COMFORTABLE WITH MY MOVING CREW?

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If you feel uncomfortable for any reason on the day of your move, you can always call to speak with the dispatcher about any issues that may arise. If you are still not comfortable, you do have the right to cancel your move.

WHY DO MOVING COMPANIES VARY SO MUCH IN PRICE?

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When choosing a moving company it is important to have all the facts. Some moving companies will give a very low estimate, but have hidden fees. It is best to book your move with a company that has a good reputation, customer service specialists that are informative, and a quote that makes sense.

WHY SHOULD I USE A MOVING COMPANY INSTEAD OF JUST DOING THE MOVE MYSELF?

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Moving is one of life’s most stressful events. When you choose to hire a moving company you eliminate much of that stress. You don’t have to worry about all the physical work involved, nor about the mental work of making sure you have packed all of your personal items securely enough that they won’t break during the move. The costs are actually not that different. You have to rent a truck, get insurance, purchase all of the packing supplies, and not to mention the gas! Why not ease your mind and leave the hard work to the professionals.